Documentation-heavy workflows, automated end to end.
Export and logistics run on documents. One wrong field on one document holds a container, so people check everything twice by hand. We automate the reading, the matching, and the chasing.
If that reads like your business, none of it is unusual — and none of it has to stay that way.
Every one of these is a symptom of information being captured more than once, or not captured at all.
No abstractions. For each task your team does today, here is what changes, and exactly which capability does the work.
Commercial invoice, packing list, certificate of origin, and shipping instructions are each prepared separately, re-typing the same shipment details every time.
Shipment data entered once generates every document from one source, so the details cannot disagree, with format rules validated before anything is issued.
How: Document generation engine over a single shipment record.
Bills of lading, airway bills, customs documents, and supplier invoices arrive as PDFs and scans, and are read and keyed by a coordinator.
Documents read automatically, key fields extracted, cross-checked against the shipment record, and discrepancies flagged before they cause a hold.
How: Vision AI extraction with automated cross-document reconciliation.
Status is assembled from carrier emails, portal logins, and calls to the CHA, then relayed to the customer by hand.
One live tracking view per shipment, updated from carrier feeds and milestone events, with exceptions raised automatically when a milestone slips.
How: Integration with carrier and port data plus milestone-based exception alerting.
Customers email and call for updates. A coordinator answers each one individually, several times per shipment.
A customer portal shows live shipment status and documents, and a Voice AI agent answers status calls instantly, including outside office hours.
How: Customer visibility portal plus Voice AI grounded in live shipment data.
Compliance data is compiled manually per shipment and per destination, with rules held in someone's head.
Destination-specific requirements applied automatically as a checklist per shipment, with missing items blocked before dispatch rather than discovered at customs.
How: Rule-based compliance checklists driven by destination and commodity.
Free-time expiry is tracked informally. Charges become visible when the invoice arrives.
Free-time clocks tracked per container with escalating alerts as expiry approaches, so action is possible while it is still free.
How: Automated milestone tracking with threshold-based alerting.
Delivery proof is a signed paper document that may take weeks to return, and damage disputes rely on recollection.
Drivers capture signature, photographs, and geo-stamped timestamps on a phone; images are read and attached to the consignment automatically.
How: Photo-driven field workflows with Vision AI capture and auto-filing.
Carrier invoices are checked against quoted rates manually, when there is time — which often means not at all.
Every carrier invoice read and automatically reconciled against the agreed rate card, with variances flagged for dispute before payment.
How: Vision AI extraction with automated rate-card matching.
Documents are filed in folders by shipment. Retrieval for an audit means someone searching for days.
Every document indexed by shipment, party, commodity, and date, fully searchable, with statutory retention applied automatically.
How: Digitized archive with full-text search and retention policy automation.
Profit per shipment is estimated, and rarely revisited once the file is closed.
Revenue and every cost component accumulate against the shipment as they occur, so per-shipment and per-lane profitability is visible continuously.
How: Custom platform with live cost accumulation and margin reporting.
Indicative ranges from comparable programmes. Your assessment produces numbers for your own operations.
Each is a real, scoped piece of work — usually delivered one at a time, starting with whichever pays back fastest.
Enter shipment details once and generate the commercial invoice, packing list, shipping instructions, and certificates — consistent by construction.
Bills of lading, airway bills, customs documents, and carrier invoices read automatically and cross-checked against the shipment record.
Customers see live status, milestones, and documents for their own shipments — removing the majority of routine status enquiries.
An agent that answers status calls in seconds at any hour, reading live milestone data and escalating exceptions to a coordinator.
Automated tracking of demurrage and detention clocks with escalating alerts, so charges are avoided rather than explained.
We integrate rather than replace wherever it makes sense. These are the platforms we most commonly connect to in this sector.
When the workflow captures the work properly, the evidence an auditor asks for already exists.
Stop reading invoices, checking documents, and inspecting by eye alone.
Get the work out of registers, WhatsApp threads, and spreadsheets — and onto a system.
Built around how your business actually works — and maintainable afterwards.
Every call answered, qualified, and logged — including the ones after hours.
Hand the repetitive decisions to a system that never gets tired.
Usually not. Most forwarding packages handle the core file and accounting well but leave document reading, customer visibility, and exception alerting to people. We add those layers and integrate.
Yes. We use multimodal models rather than per-carrier templates, so a new carrier's first document is handled without configuration. Anything below the confidence threshold routes to a coordinator instead of guessing.
Where the carrier offers an API or EDI feed, yes. Where they do not, milestone updates can be captured from structured emails or portal data, and coordinators update the exceptions rather than everything.
Most keep emailing at first. The portal and Voice AI agent absorb the routine questions over time, and coordinators end up handling the genuinely complex ones — which is where their expertise is worth paying for.
A short discovery gives you a written picture of where time and money are leaking, and a phased plan to fix it. No obligation.