What we have learned doing this work
Written by the people who do the delivery, about the parts that actually decide whether a programme works. No predictions, and nothing we would not say on a call.
Everything else we have written
Each piece comes out of delivery work rather than a content calendar, so the list grows slowly and on purpose.
Voice AI for customer support: what works
What voice agents genuinely handle in a support operation, and where they should never be pointed.
Voice AI is good at a narrow set of calls and bad at everything else. Knowing which is which — and designing the handover — is most of the work.
ERP modernization without stopping the business
Why replacement projects stall, and the phased alternative that keeps operations running.
Most ERP modernization programmes fail on sequencing, not technology. Here is the phased approach we use instead of a big-bang cutover, and what it costs.
Something you want covered?
We write these when a question comes up often enough on calls to be worth answering properly. If you are weighing a decision and cannot find a straight answer anywhere, tell us — it may well become the next one.
Suggest a topicRather ask than read?
Most of what is written here started as a question on a call. If yours is not covered, a short conversation is usually quicker than an article.